Cybersecurity: A Hospitality Industry Reality
There is quite a bit of news about "cyber concerns" and breach of security from both the business community as well as individuals. [...] The hospitality industry, hoteliers, restaurants and other such businesses that rely on the use of personal information to provide service to their customers are particularly at risk. Here are but just a few of the areas to consider when limiting exposures and liability.
Read moreCharting Your Career Path in Hospitality – 3 Steps for Successful Foundation Years
While there is no specific timeline surrounding the "foundation years" of one's career, most people can actually cover these objectives within a two-year period. It does not matter if you are an Ivy League graduate or someone with a high school degree; the following three actions are simple to understand and are non-discriminatory in nature: (A) Be a sponge (B) Secure a mentor and (C) Keep in mind the "Critical Three"
Read moreIntroducing the Concept of “Coachability”
Coachability goes beyond the simple notion of training or trainability, which often involves teaching a specific set of skills in a highly structured manner. Coaching, for lack of a better term, is a more intuitive process whereby an individual “absorbs” knowledge, attitudes, and skills via guided (versus highly structured) learning and development. It’s more nuanced since it partly involves an employee’s self-directedness in identifying and seizing learnings opportunistically, as well as an employee being positively motivated to devote time to attend structured learnings too. In other words, the most effective coaching clients have the insight, awareness, and self-directedness to recognize and seize leanings wherever they reside.
Read moreRetrospective on the 2015 HR in Hospitality Conference
Buzz words like bench-strength, engagement, alignment and strategy have variously served as HR mantras and mission statements over the years. The recent and industry-leading 2015 HR in Hospitality Conference (Las Vegas) is now a memory, but it left a “new” buzz word with all attendees… innovation.
Read moreGaming’s Best Boards
With five fewer companies in the mix this year, the continued shake-up and consolidation trend across public gaming companies is the theme in Aethos Consulting Group™ 's study of corporate governance in the gaming industry.
Read moreSelf-Esteem – Part Emotion, Part Business Skill
How you feel about and treat yourself directly affects your relationships – and in the hospitality industry managing internal and external relationships is a fundamental and critical business skill. Often success in building relationships is rightfully credited to factors like a person’s level of Extroversion, Service Orientation, or Emotional Intelligence... Yet, a critical element that can be overlooked or minimized in the mix is Self-Esteem.
Read moreRestaurant CEO Pay for Performance: Accountability is on the Rise
David Mansbach, Managing Director at Aethos Consulting Group™ and author of the study, reviewed 37 publicly-listed restaurant companies and, using the Aethos™ Value Index (AVI), identified those CEOs who excelled at their job and increased value for shareholders but who were underpaid relative to their performance and peers. Also reviewing the Top10 of those CEOs who were overpaid, David Mansbach highlights the importance of greater accountability and transparency at board level when it comes to CEO compensation.
Read moreThree Insider Tactics to Effectively Hire Hospitality Leadership from Outside the Sector
"Bringing in someone from outside [the sector] can lend new perspectives and experiences and produce extremely positive outcomes. The key is to know where to look, identify the needed skill-set, and then be sure to have a systematic on-boarding process in place to set up your new leader for ultimate success."
Read moreHotel CEO Pay-For-Performance
Every proxy season for the past 20 years I have evaluated the performance of CEOs in the hotel industry using a proprietary pay-for-performance model which looks at key financial metrics such as company size, stock appreciation, EBITDA growth, and total direct compensation within a defined peer group.
Read moreCEO Turnover Study 2013: A Profile of Hotel Industry Leadership – A 10 Year Review
CEO turnover among the world’s 50 largest hotel firms in 2013 was 10% down from a 2012 figure of 16%. Leaders who took office in 2013 were Sébastien Bazin (Accor), Lee Chee Koon (Ascott), Wolfgang Neumann (Carlson Rezidor), Frank Fiskers (Scandic), and Peter Gowers (Travelodge). New CEO arrivals always tend to prompt speculation from employees, shareholders, analysts, media, and industry colleagues as to the likely performance of the hire and of the hiring organization. Such transition events also give us a chance to take stock, look at the CEO role in the hotel world from a holistic standpoint and explore the profile of these industry titans.
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