October is ‘Halloween season’ - a fun cultural holiday for many people worldwide. It represents a socially sanctioned time of year when children and adults alike can escape to a... read more →
What a difference 6 months makes. 2020 began with hotel companies coming off one of the strongest years in history and feeling optimistic the good times would continue. Since then,... read more →
The world has changed, and there is an accelerated need for new working arrangements and greater workplace automation. We are in the era of the new normal, from telemedicine and... read more →
The first thing that came to mind when Marriott International furloughed two-thirds of its corporate and property staff was - Is this going to severely impact the Marriott brand and... read more →
Google the phrase “crisis leadership,” and you get over half a billion (yes, with a “b”) entries. It is one of the hot topics on social media now, with new... read more →
The government has effectively shut down the hospitality and travel industries. Yes, this will end, and no, it won’t go back to 'normal'. What will the new normal look like?... read more →
The key language regarding compensation in the CARES is below. How will this affect hospitality, gaming and travel companies who participate? To receive financial assistance (in the case of air... read more →
As an evaluator of leadership capability, I have been asked what it takes to lead in a time of crisis, such as COVID-19. My answer has been simple, “you must... read more →
The COVID-19 pandemic has now become the most disruptive event in our lifetime. Understandably, virtually all organizations are bogged down in “immediate” decision-making. It is all tactical right now, because... read more →
A year passes with the hotel industry having solid but unspectacular performance. That is probably a good thing in comparison to what many prognosticators predicted. It appears that strategy and... read more →