As published by Hospitality Upgrade Magazine in its Summer 2019 issue Numbers are tricky business... Data have arguably become the most valuable currency in business today. It is the food... read more →
As published by Hospitality Upgrade Magazine in its Summer 2019 issue Assisted by our increasing willingness to share information about ourselves, and facilitated by an exponentially rising computing power, the... read more →
As published by the Forbes Human Resources Council One of my favourite people to follow on Twitter has been The Dalai Lama. His eloquent writings on the importance of global... read more →
With Seatrade Cruise Global having just come to a successful end on the 23rd of April in Miami, the attention of industry executives is now turning to the European event.... read more →
Seasoned executive search professionals and human capital advisors, Thomas Mielke and Andrew Hazelton share their thoughts on achieving 'professional visibility'. The hospitality industry often talks about the sought-after character traits... read more →
Whilst the traditional lodging and restaurant sectors remain the cornerstones of the hospitality world as we know it today, it is undeniable that the emergence of hybrid business models has... read more →
It feels as though hotel food and beverage has received a lot of renewed attention in the industry as of late. Twenty years ago, around the turn of the millennium,... read more →
Studies in consumer marketing theory reveal that, like human beings, products, services, and locations have “personalities.” Indeed, considerable research supports the notions that (i) brands have human-like characteristics that distinguish... read more →
While in Singapore in March of this year, I was fortunate enough to be given a tour of a newly opened, luxury hotel by the front office manager. As we... read more →
Integrated casino resorts are moving closer to becoming a reality in Japan. While the Integrated Resort (IR) Implementation Bill was passed by Japan’s Diet last summer, it is anyone’s guess... read more →