The government has effectively shut down the hospitality and travel industries. Yes, this will end, and no, it won’t go back to 'normal'. What will the new normal look like?... read more →
It would be an understatement to say that the service-hospitality industry is experiencing unprecedented times. The global ‘Black Swan” event has arrived, and the light at the end of the... read more →
‘Mental wellness’ is a broad topic that involves our emotional, psychological, and social functioning. In what is a reflection of the fast-paced and high-pressure environments that we nowadays live in,... read more →
These introductory quotes show that great minds in science and literature have historically recognized the fundamental need for enchantment in people’s lives. Just think back to your own remarkable encounters... read more →
The key language regarding compensation in the CARES is below. How will this affect hospitality, gaming and travel companies who participate? To receive financial assistance (in the case of air... read more →
As an evaluator of leadership capability, I have been asked what it takes to lead in a time of crisis, such as COVID-19. My answer has been simple, “you must... read more →
The COVID-19 pandemic has now become the most disruptive event in our lifetime. Understandably, virtually all organizations are bogged down in “immediate” decision-making. It is all tactical right now, because... read more →
It has already become clear that the uncertainty caused by Covid-19 has forced the industry to become much more creative and innovate. What will the sector’s executives take from the... read more →
The Financial Times this weekend reported on the trillions of dollars that have been wiped out thus far due to the coronavirus disease 2019 (COVID-19) outbreak. According to the newspaper,... read more →
This report is designed to provide current and credible compensation trends covering compensation information for the Chief Financial Officers (CFOs) within the chain restaurant industry. With more than 150 data... read more →