Optimism and energy were on display at this year’s Seatrade Conference in Fort Lauderdale, Florida where industry insiders proclaimed that the ‘cruise business is strong’ and ‘the future continues to... read more →
Presentation Skills Equal Influence and Action (as published in Hotel Management, March ’18) Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management challenges... read more →
Being a CEO in the restaurant industry is tough work; and short lived for many. Nearly 20% of the CEOs in our annual study of pay-for-performance resigned, retired or were... read more →
A “leap year” happens every four years -- an extra day is added to the calendar to align it with the solar year. And in the span of just four... read more →
Writing Skills Matter More than Ever (as published in Hotel Management, Feb '18) Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management... read more →
Casinos & Corporate Governance (as published in the Casino Journal, Jan '18) The gaming industry is one of the most regulated businesses in the world. With a colorful past, the... read more →
In a meeting with the CEO of a student housing owner-operator just before the holidays, our conversation steered from ‘anticipated challenges for 2018’ to local politics and frustrations caused by... read more →
Five Ways Leaders Can Maintain Accountability (as published in Hotel Management, Jan '18) Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management challenges... read more →
Leaders in any industry admit to having anxieties associated with making tough choices, especially choices that affect their employees’ lives. The level of accountability and responsibility implicit in serving in... read more →
Traditional Lodging Makes Waves on the High Seas, Part II Approximately a month ago, following Ritz Carlton’s previous announcement about moving into the cruise line sector, I contemplated the issues... read more →