Reducing Unnecessary Workplace Stress (as published in Hotel Management, July ’18) Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management challenges while... read more →
“Learning and Development (L&D)” is HR speak for “ongoing education” – i.e., building or refining one’s skill set to enhance personal job security and broader marketability. These initiatives take many... read more →
Goal and Priority Setting (as published in Hotel Management, June ’18) Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management challenges while... read more →
In the late 19th and early 20th century, the French-American duo of mathematicians Henri Poincaré and Norbert Wiener investigated how minor changes can trigger an unpredictable chain of events that... read more →
Published as part of the Forbes Human Resources Council Thought Leadership Series Over the years spent collaborating on in-depth studies of hospitality leadership — including over 100 analytical interviews and... read more →
Fostering Effective Teamwork (as published in Hotel Management, May ’18) Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management challenges while providing... read more →
GDPR. Four letters of the alphabet that are proving to represent one of the biggest challenges facing businesses in 2018. The General Data Protection Regulation (GDPR) comes into effect on... read more →
Linking Organizational Success to Employees’ Personal Motivators (as published in Hotel Management, April ’18) Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and “Dr. Jim” share common management... read more →
The hospitality industry is one of the world’s largest employers; the cruise sector is arguably one of the sub-segments which records one of the strongest growth rates (note: The Cruise... read more →
Leaders in any industry admit to having anxieties associated with making tough choices, especially choices that affect their employees’ lives. The level of accountability and responsibility implicit in serving in... read more →