We succeed by working in partnership with our clients, using a methodical and creative approach, and leveraging our deep institutional knowledge and vast industry network
Our core competencies include executive search, compensation consulting, and organizational development
WHAT WE DO
OUR FOCUS
Hotels and resorts, serviced lodging and real estate, casinos, restaurants, private members clubs, cruise, theme parks and entertainment, and travel technology
INSIGHTS
How AI is Changing the Recruitment Process – For Better and Worse
My inbox is constantly bombarded with AI tools and software solutions that claim to solve the challenges of hiring. As an executive search professional, I've had a range of reactions from curiosity to annoyance to apprehension, but, ultimately, I remain largely ambivalent. AI, resume screeners, and other emerging technologies can certainly accelerate the vetting and hiring process for certain entry-level and frontline positions. However, this hands-off automation often works against companies when it comes to hiring more senior employees. An overreliance on technology has created a frictionless process for posting jobs, applying, screening candidates, and issuing rejections - one that removes human-to-human interaction and, ironically, reinforces the perceived need for even more technology...
Read moreClarity as a Competitive Advantage in Hospitality Leadership
Hospitality is, at its core, a people business. Service defines the guest experience, and people deliver that service at every touchpoint - placing employees squarely at the center of competitive advantage. In this industry, disengagement is never hidden. It shows up in every interaction. And service quality depends on whether employees understand not only what they are doing, but why it matters. Despite record workforce levels, the industry continues to face 70–80% turnover (December 2025, The Hospitality Labor Report). Compensation increases and expanded benefits (2025 Survey, American Hotel & Lodging Association) have not solved the problem. The AHLA reports that roughly two-thirds of hotels still face staffing shortages, even as employment levels exceed pre-pandemic benchmarks.
Read moreWhy 2026 Will Force a Redesign of Pay, Incentives, and Performance Expectations
Compensation has always been a sensitive topic in hospitality, but it has become a strategic inflection point. Wage inflation, shifting employee expectations, increased competition from other service industries, and new pay transparency regulations have combined to reshape how hotels must structure compensation at every level...
Read moreHOW CAN WE HELP YOU?
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